Category: Full-time
Job Function: Guest relations
Job Description:
Job Profile:
Responsible for directing the daily operations of the restaurant which includes managing sales and customer service staffs. Preparing shift schedules and maintaining 100% customer satisfaction.
Leads Operational Excellence and the Guest Experience:
1. Role models expected behavior and coaches team on hospitality standards
3. Executes processes that ensure the restaurant meets safety and sanitation standards
4. Executes processes that ensure inside and outside cleanliness standards are met
5. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
6. Responds to all Guest feedback with action plans to address opportunities
7. Ensures all shifts are appropriately staffed to achieve service with speed goals
9. Empowers the team to satisfy Guest needs and resolve concerns
10. Removes barriers to delivering Hospitality behaviors
11. Communicates Guest feedback to the team and involve in action plans to resolve issues