Category: Full-time
Job Function: Logistics management
Job Description:
Desired Candidate:
• Prior experience in process design and operations implementation.
• 2-8 years of experience in managing blue collared workers.
• Should have a bike and be willing to travel within the city
• Should be available to work on Weekends
• Knowledge on supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages.
• The candidate should have entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.
Job Description:
• Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis
• Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
• Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/ field training at individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup & Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup & Delivery Partners during emergencies and exigencies.